Last Updated: September 4, 2026
1. Introduction
These Terms & Conditions govern your use of KSG Shop, part of Karunia Sejahtera Group, including purchases of automotive products, spare parts, components, and related goods through this website.
2. Acceptance of Terms
By accessing this website, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use KSG Shop.
3. Customer Accounts
You are responsible for keeping your account access confidential and ensuring your account information remains accurate. Activities performed through your account are your responsibility to the extent permitted by applicable law.
4. Google Sign-In and Third-Party Authentication
Google Sign-In is provided through Google OAuth and third-party authentication. Its use is also subject to Google’s applicable terms and policies. KSG Shop does not receive or store your Google password.
5. Product Information
We aim to present accurate product descriptions, specifications, and information. Product images may be illustrative where appropriate; product descriptions, specifications, part numbers, and compatibility information are the primary references before purchase.
6. Product Availability
Product availability may change without prior notice. A product displayed on the website may not always be available when an order is processed.
7. Pricing
Displayed prices may change as operational needs require. We may correct unintended pricing, display, or calculation errors before an order is accepted.
8. Taxes and Additional Charges
Applicable taxes, shipping charges, insurance, or other charges may be shown at checkout or communicated according to the chosen payment and shipping method.
9. Orders
Submitting an order is a request to purchase and does not automatically mean that the order has been accepted by KSG Shop.
10. Order Acceptance and Cancellation
KSG Shop may accept, reject, or cancel an order, including where a product is unavailable, a pricing error occurs, payment issues arise, fraud is suspected, customer information is inaccurate, or operational or shipping constraints apply. We will endeavor to notify you using the contact information available in the order.
11. Payment
Payment may be processed by available third-party payment providers. KSG Shop does not represent that it stores complete card or banking credentials. Order status may depend on the applicable payment verification process.
12. Shipping and Delivery
Delivery times are estimates unless a particular service expressly guarantees a delivery time. Delays caused by couriers, weather, disasters, government action, or other external factors may occur beyond KSG Shop’s control.
13. Risk of Loss and Transfer of Goods
The transfer of risk for goods follows the applicable shipping, handover, and legal terms. Customers are encouraged to inspect packages upon receipt and document any issue found.
14. Returns, Refunds, and Exchanges
Returns or exchanges may require prior approval. Goods should generally be unused, complete, and in their original condition, unless defective or incorrectly delivered. Proof of purchase may be required. Goods that have been installed, used, modified, damaged through misuse, or incorrectly installed may be excluded from return unless required by applicable law. Defective or wrong-item claims are reviewed case by case. Shipping and return-shipping charges may depend on the reason for the return.
15. Warranty and Product Claims
Any warranty depends on the relevant product, manufacturer, supplier, invoice, or written warranty information. Not every product carries a manufacturer warranty. Claims will be handled in accordance with the terms applicable to the relevant product.
16. Incorrect Product Orders and Compatibility
Customers are responsible for checking product compatibility with their vehicle, machine, engine, model, part number, or specification before purchase. Assistance from KSG Shop is based on information supplied by the customer. Inaccurate vehicle or part information may affect eligibility for a return or exchange.
17. Use of the Website
You agree to use the website lawfully and reasonably, and not in a way that disrupts its security, availability, or functionality.
18. Prohibited Activities
You must not misuse accounts, provide false information, attempt unauthorized access, disrupt the website, commit fraud, or use the website in a manner that violates the law.
19. Intellectual Property
Website materials, including trademarks, designs, text, and content, are protected by applicable rights. Use beyond personal and lawful transaction purposes requires permission from the relevant rights holder.
20. Third-Party Services and Links
The website may use or link to third-party services, including authentication, payment, and shipping services. Those services are subject to their own terms and policies.
21. Limitation of Liability
To the extent permitted by applicable law, KSG Shop is not liable for indirect, incidental, or consequential loss arising from use of the website or products. This provision does not reduce consumer rights that cannot be excluded by law.
22. Force Majeure
KSG Shop is not responsible for delay or failure of performance caused by events beyond its reasonable control, including disasters, service disruptions, extreme weather, government action, or logistics disruptions.
23. Privacy
Your personal information is handled under our Privacy Policy.
24. Changes to These Terms
We may update these Terms & Conditions from time to time. The last updated date will appear on this page. By continuing to use the website after changes take effect, you accept those changes to the extent permitted by applicable law.
25. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Indonesia.
26. Contact Information
For questions about these Terms & Conditions, please use the official contact channels available on the Karunia Sejahtera Group website.